Privacy Policy

I. General Provisions

  1. This privacy policy informs Users about how personal data is collected, processed, and stored in relation to services provided electronically via the website www.xternal-solutions.co.uk (hereinafter: the Website).
  2. The Website collects personal data necessary for implementing and improving the services offered.
  3. Personal data collected via the Website is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.

 

II. Data Controller

The data controller of personal data collected via the Website is:

XTERNAL SOLUTIONS LIMITED

Registered Office Address: 16 Gaialands Crescent, Lichfield, England, WS13 7LU

Company Number: 04982319

 

III. Purpose of Collecting Personal Data

  1. Personal data is used for the purpose of:
    • Registering an account and verifying the User’s identity
    • Enabling login to the Website
    • Providing services and fulfilling orders
    • Communication with the User (chatbot, contact form, etc.)
    • Sending newsletters (after the User consents to receive them)
    • Managing the comment system
    • Providing social services
    • Promoting the Controller’s offers
    • Marketing and remarketing
    • Personalizing the Website for Users
    • Analytical and statistical activities
    • Debt collection
    • Establishing and pursuing claims or defending against them
  2. Providing data is voluntary but necessary for concluding a contract or using other functionalities of the Website.

 

IV. Types of Processed Personal Data

The Controller may process the User’s personal data, including:

  • First name and last name
  • Date of birth
  • Residential address
  • Business address
  • Email address
  • Phone number
  • VAT number
  • Company name

 

V. Duration of Personal Data Processing

Users’ personal data will be processed:

  • For contract performance – until the statute of limitations for claims after completion
  • For consent-based processing – until withdrawal of consent

 

VI. Sharing Personal Data

  1. Users’ personal data will not be transferred outside the UK unless appropriate safeguards are in place, such as UK Adequacy Decisions or Standard Contractual Clauses (SCCs).
  2. Users’ personal data may be shared with business partners, service providers, and subcontractors assisting with advertising, accounting, postal services, and legal services.

 

VII. Users’ Rights

  1. Users have the right to access, rectify, delete, restrict processing, transfer, or object to the processing of their personal data.
  2. Requests should be sent to contact@xternal-solutions.co.uk.
  3. Users have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if they believe their data protection rights have been violated.

 

VIII. Cookies

  1. The Website uses cookies (session, persistent, and third-party) to enhance functionality and collect analytical data.
  2. Users can manage cookie settings in their web browser.

 

IX. Automated Decision-Making and Profiling

  1. Users’ personal data will not be subject to automated decision-making that affects them legally.
  2. Users’ data may be profiled for marketing purposes, subject to their consent.

 

X. Final Provisions

  1. The Controller reserves the right to update this Privacy Policy. Any changes will be communicated on the Website.
  2. In cases not covered by this policy, the provisions of the UK GDPR and the UK Data Protection Act 2018 apply.